Terms & Conditions

Welcome to Hagoma Store

Thank you for visiting Hagoma Store. By using our website and services—including placing orders, posting reviews, or any other interactions—you agree to comply fully with the terms, conditions, policies, and notices outlined in this Agreement (the “Agreement”). These terms govern your access to and use of our website and services.

Hagoma Store reserves the right to modify or update this Agreement and the website content at any time without prior notice. Your continued use of the site after such changes constitutes your acceptance of the updated terms. Please review this Agreement carefully before proceeding.

1. License to Use the Site

Subject to your compliance with this Agreement, Hagoma Store grants you a limited, revocable, non-transferable, and non-exclusive license to access and use this website solely for personal, non-commercial shopping purposes. Any unauthorized commercial use or use on behalf of third parties is strictly prohibited unless expressly authorized by Hagoma Store.

2. Account Security and Responsibility

If you receive a username and password for certain site features, you are responsible for maintaining their confidentiality and all activities under your account. Notify us immediately of any unauthorized use or security breach. Hagoma Store will not be liable for any losses resulting from unauthorized use of your account.

3. User Content and Intellectual Property

Any content you submit—such as reviews, comments, ideas, or suggestions—is considered non-confidential and non-proprietary. By submitting content, you grant Hagoma Store a worldwide, royalty-free, perpetual, irrevocable license to use, modify, reproduce, publish, and distribute such content in any form or medium.

You represent and warrant that your submissions do not infringe on any third-party rights or applicable laws. You agree to indemnify and hold harmless Hagoma Store from any claims arising from your content.

4. Order Cancellation and Modification

Orders may only be modified or canceled if their status is “paid,” “processing,” or “partially shipped.” Once packed or shipped, please contact customer support immediately for assistance. If cancellation is not possible, please accept delivery and refer to our warranty policy for return or exchange options.

5. Customer Conduct Policy

Hagoma Store prioritizes customer satisfaction and professionalism. However, abusive, threatening, or harassing behavior towards staff or the brand will not be tolerated and may result in order cancellation or refusal of service.

6. Intellectual Property Rights

All content on this website—including text, images, logos, graphics, software, and trademarks—is the property of Hagoma Store or its licensors and protected by law. Unauthorized use or reproduction is strictly prohibited.

7. Shipping and Delivery

• Orders may be shipped in multiple packages depending on stock availability.

• Risk of loss passes to the customer upon shipment.

• Delivery issues must be reported within 3 months of the shipment date (4 months for Latin American postal deliveries).

• Hagoma Store is not responsible for customs duties or import taxes, which are the customer’s responsibility.

8. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of Hong Kong. Any disputes will first be addressed amicably for 30 days. Unresolved disputes will be submitted to the South China International Economic and Trade Arbitration Commission (SCIA) for final and binding arbitration.

9. Additional Provisions

• Pricing errors may result in order cancellation or price adjustment.

• Only one user account per customer is allowed; multiple accounts may be suspended without notice.

• Hagoma Store disclaims all warranties and limits liability to the maximum extent permitted by law.

Contact Information

Hagoma Store:
24A Trolley Square, Wilmington, DE 19806, United States.
Email: [email protected]