Warranty & Returns Policy – Hagoma Store

At Hagoma Store, customer satisfaction is at the heart of everything we do.

Our dedicated Quality Control and Assurance team carefully inspects every item before it leaves our warehouse. We stand behind the quality of our products — but we kindly ask that you review our size chart and product descriptions thoroughly before placing your order to ensure a perfect fit.

If you’re not fully satisfied with your order, don’t worry — we’re here to help! Please contact us, and we’ll do our best to find a fair and fast solution for you.

30-Day Return Warranty

You may contact us within 30 days of receiving your order if:

• You received a damaged or defective item

• You received the wrong size or product

• You’re unsatisfied with the item for any reason (see details below)

How to Reach Us

Please email our support team and include:

• Your order number

• The product name

• A clear explanation of the issue

• Supporting photos or videos, if applicable

📧 [email protected]

Our Solutions

1. When Hagoma Store is Responsible

If the issue is due to an error on our end (wrong item, defective product, incorrect shipment):

• We will offer a full refund or free replacement

• We will cover all return shipping fees

• You’ll receive instructions and a return form (RMA) from our team

2. When the Customer is Responsible

Wrong Item or Size Ordered

• You may return the item for a size or product exchange

• You will be responsible for both-way shipping costs

• If you choose a refund instead, we will refund the item price only (excluding original shipping)

Incorrect Address Provided

• If your order is undelivered due to an incorrect/incomplete address, we cannot offer a refund

• However, we’re happy to offer a special discount code so you can reorder with the correct address

Unwanted Items

• If you simply no longer want the item, please notify us within 3 days of delivery

• You will be responsible for return shipping

• The item must be unused, unworn, unwashed, and in its original condition

Didn’t Receive Your Item?

• If tracking shows “delivered” but you did not receive the item:

  • Please check your mailbox, doorstep, building front desk, or ask neighbors

  • If still missing, please report it to your local post office or file a police report

  • Hagoma Store is not responsible for lost or stolen packages

• If the package is returned to us due to being unclaimed, refused, or undeliverable, we cannot offer a refund, but we will provide a discount code for reordering

Important Notes About Returns

• All returns must be approved in advance by our support team

• An RMA form will be provided — returns without RMA will not be accepted

• Returned items must be:

  • Unused, unworn, and unwashed

  • In original packaging with tags

  • Accompanied by your order number and Hagoma Store name inside the parcel

• No returns are accepted on swimwear or discounted/sale items — unless the item is incorrect or faulty

Refund & Processing Timeline

• Once we receive your return, we need 1–3 business days to process your request

• Refund timelines:

  • PayPal: within 48 hours

  • Credit Card / Apple Pay / Google Pay: 3–7 business days (depending on your bank)

Still Need Help?

Our team is always happy to assist. Just reach out to us and we’ll respond as quickly as possible.

📧 [email protected]